Sentara Commitments: Always treat you with dignity, respect and compassion
Ed Tomon was a patient at Sentara Williamsburg Regional Medical Center where he had surgery (thoracotomy) and then was an inpatient first in the ICU and then on a medical/surgical unit. Following his experience as a patient, he was compelled to send a letter to express his gratitude for the care he received. In his own words, this is how Tomon talks about his experience:
No hospital stay is a ‘vacation’ however your medical team makes an adverse situation into a positive event. Everyone did a great job and I thought you should know. The best compliment I could give would be that they made me feel okay about being sick or injured. They reassured me that ‘I was why they were there and that I was not a burden to them.’ It is very humbling to be so dependent upon total strangers for the simplest and most basic needs (like using the bathroom, etc.) and they made me feel like I was a member of their own family. How marvelous is that?
There Is So Much More I Could Say
There is so much more I could say. Unfortunately (or fortunately), your staff was so good that it would be extremely hard to pick out only one person that stood out. They were all champions among champions. For this I thank you. Also my operation prep and surgery team was super too. There are only compliments I can give.
If it is possible to actually do so, I look forward to visiting again after chemotherapy and radiation to finish the thoracotomy surgery because I know that I will be well cared for. Thank you for allowing me to brag on your great staff from a patient point of view. If I knew anyone else that needed great medical care, I would not hesitate to steer them to you. Thanks again!!”
Learn more about The Sentara Commitments.