Congratulations to the most recent Always Committed to Excellence Award  (ACE) Winners. These 20 Sentara employees are being recognized for always striving to provide excellence in safety and customer service to patients, visitors, physicians and coworkers.

View a video montage of the winners as they share what it means to be selected as an ACE Award Winner. Scroll down below the video to read an explanation of how these employees have consistently upheld The Sentara Commitments through excellence in customer service and safety.

If you are unable to view the video, click here.

Terry S. Smith, Case Manager, Health Care Services

Optima Health 1 Terry S. Smith_slide

Terry does not let anything get in the way of providing excellent support. She went to great lengths to ensure a pediatric patient with diabetes, whose primary language was not English, received the supportive care he needed.

 

Lavita Young, Medical Social Worker, Care Coordination, 

 Sentara CarePlex Hospital 2 Lavita Young_slide

Lavita is able to really listen to patient concerns and help achieve positive outcomes in less than ideal circumstances. Patient advocacy is a primary focus for Lavita, ensuring that all patients she visits are able to be involved in the decision making regarding their care.

 

Nancy Rumbley, Patient Care Services Manager, Home Health 

Sentara Enterprises3 Nancy Rumbley_slide

In all, Nancy takes pride in her own performance and her staff. Nancy has been an integral part of such important initiatives as the Medical Transport start up in Charlottesville as well as being an ambassador for Sentara Enterprises during Sentara’s merge with Martha Jefferson Hospital and RMH Healthcare.

 

Terry Wyant, Registered Nurse, Skilled Nursing Home Health

Sentara Enterprises 4 Terry Wyant_slide

Terry is passionate about patient care. One family wrote about how Terry took the time to listen and respond to each and every question they had about the care she was providing a patient with a unique care need.

 

Michel Hinton, System Team Coordinator, eCare Physician Practice Services, Sentara Medical Group5 Michel Hinton_slide

Sentara Healthcare 

Michel takes pride and ownership in the Sentara Medical Group provider practice that she supports. She has been instrumental with the Sentara eCare Health Network® support within our provider practices.

 

John Hammer, Print Manager, Print Management

 Sentara Healthcare 6 John Hammer_slide

John has a positive can do attitude no matter if it is working on the redesign of the CEO Update or producing posters at the last minute. John is never too busy and always makes you feel that your project is the most important.

 

Mel Santos, LTC Activities Assistant, Sentara Nursing Center

Sentara Life Care 7 Mel Santos_slide

Mel makes keeping the residents informed and involved a top priority.  Her enthusiasm and ability to meet the needs of the residents by having a variety of activities planned, helps to keep the residents active and engaged.

 

Rosemary Mulcahey, LTC Activities Assistant, Sentara Nursing Center8 Rosemary Mulcahey_slide

Sentara Life Care

Rosmary uses her creativity to make memorable moments for residents. Recently she created a life book for a resident as a tool to help connect with others and overcome agitation related to inability to effectively socialize.

 

Maureen Haines, Patient Advocate, Guest Services

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Maureen recognizes that the patient and their family members are integral members of the healthcare team. She can often be found just being a compassionate support in times of crisis by delivering a cup of coffee, consoling family members, and lending a listening ear.

CJ Robison, Registered Nurse, 2B Medicine Oncology

Sentara Leigh Hospital10 CJ Robison_slide

CJ is conscientious about taking time to explain procedures, processes, and daily activities of the unit to her patients. She has been complimented repeatedly for being a great wing man with her coworkers and an excellent communicator with patients and families.

 

Lisa Saunders, Patient Services Coordinator, Dedicated Care Center,

Sentara Medical Group11 Lisa Saunders_slide

Lisa was nominated for the ACE Award because of her consistent display of the Sentara Commitments in her daily practice.  Her attention to detail has lead to superior follow up and her responsiveness has lead to positive outcome for patients.

 

Camilla Poulson, Registered Nurse-Certified, Medicine Unit 3-5RP

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Camilla has been recognized repeatedly for her superior care of critically ill patients. Her attention to detail, quick action, and concern for patient safety resulted in averting a potential problem with medication administered to a patient.

 

Zack Delia, Transition Specialist, Commercial Pharmacy Services

Sentara Norfolk General Hospital13 Zack Delia_slide

Zack goes above and beyond to ensure patients have their needed medications before they leave the hospital. Zack even went out of his way to pay the copay for a patient who had encountered some challenges with insurance coverage when using Sentara to Home.

 

Elaine Lehr Manager, Chaplaincy Services, Chaplaincy

Sentara Norfolk General Hospital 14 Elaine Lehr_slide

Elaine was instrumental in implementing the hospital’s “No One Dies Alone” program for a young patient who was so fearful of dying he would not even close his eyes to sleep.  She was able to gather enough volunteers who wanted to just be with this patient to hold his hand when his family could not be with him.

 

Lynn Day, Nurse Clinician IV, Pediatrics 15 Lynn Day_slide

Sentara Northern Virginia Medical Center

Lynn is being recognized for her professionalism, care, and compassion for her patients and families. She made Halloween really special by setting up “trick or treating” for the children who might otherwise have missed the festivities.

 

Winter Winston, Kinesiotherapist, Rehabilitative Services/Acute Care 16 Winter Winston_slide

Sentara Obici Hospital

Winter embodies the five Sentara Commitments as she goes about her daily activities. Patients appreciate her humor and light heartedness, and are actively engaged and participate in whatever task she assigns.

 

Lena Lee, Food Service Worker, Food Services

Sentara Princess Anne Hospital17 Lena Lee_slide

Lena’s special smile, pleasant voice and helpful attitude capture the essence of superior customer service in a very special way. Lena is truly a shining example of what customer service should look like.

 

 

Patricia O’Donnell, Clinical Nurse II-Certified, Emergency Department 18 Patricia OGÇÖDonnell_slide

Sentara Virginia Beach General Hospital

Pat always put patients first using a kind word and gentle manner to make patients feel important. She leads by example following the Sentara Commitments and never hesitates to ensure her teammates do the same with peer checking and coaching.

 

Crystal Smith, Registered Nurse, 3 West

Sentara Virginia Beach General Hospital19 Crystal Smith_slide

Crystal anticipates patient needs and brightens up their day by living the Sentara Commitments. She is energetic and always addresses each patient need with dignity and respect.

 

 

Brenda Rowe, Registered Nurse, Oncology Unit 4 South

Sentara Williamsburg Regional Medical Center 20 BrendaRowe_slide

Brenda is the type of nurse who always has a warm smile and excels in the care of patients with palliative and end of life care needs. She once set up a special “dinner for two” for one of her patients who had to be hospitalized during the couple’s 50th wedding anniversary.

Learn more about The Sentara Commitments.